Enterprises typically wrestle to onboard new crew members at scale. Human assets (HR) groups spend time on guide duties that delay productiveness, equivalent to processing paperwork to answering repeated questions on advantages and insurance policies. For organizations with many new hires, these steps make it tougher to maintain onboarding constant and compliant. Organizations lose substantial quantities of time per day per new rent throughout onboarding, with new workers sometimes reaching solely a fraction of their potential productiveness within the first month. Amazon Fast is a completely managed agentic service. With it, HR departments can create no-code onboarding brokers that reply new-hire questions, monitor compliance throughout current instruments, and clear tickets mechanically in order that new hires can ramp quicker with much less guide work.
On this put up, we stroll via constructing a customized HR onboarding agent with Fast. We present find out how to configure an agent that understands your group’s processes, connects to your HR methods, and automates widespread duties, equivalent to answering new-hire questions and monitoring doc completion. You possibly can adapt this resolution to your onboarding workflow so new hires get constant solutions and HR groups reclaim time beforehand spent on routine inquiries.
Key elements of Amazon Fast
Fast transforms worker onboarding from scattered paperwork and guide processes into an clever, related expertise via the next built-in elements:
- Information bases – Listed content material from exterior sources like SharePoint, OneDrive, and Confluence, in addition to inner content material together with inner web sites, file uploads, and Amazon Easy Storage Service (Amazon S3) buckets. A data base serves as a single searchable repository, so new hires get complete solutions from a number of sources as an alternative of looking via disconnected recordsdata.
- Actions (motion connectors) – Safe, permission-aware integrations that allow AI brokers to take actual motion in HR onboarding situations—creating ServiceNow IT tools requests, sending Slack welcome messages to crew channels, or updating onboarding workflows in challenge administration instruments—somewhat than simply offering hyperlinks to types.
- Areas – Targeted environments that set up team-centered property together with recordsdata, enterprise intelligence artifacts (equivalent to dashboards and matters), data bases, and actions with sharing controls for crew collaboration.
Fast will help HR groups create specialised onboarding assistants that mix data entry with automated duties. You need to use the built-in system agent (“My assistant”) for speedy assist or create customized chat brokers tailor-made to your group’s particular onboarding wants, equivalent to a devoted HR onboarding assistant that is aware of your organization insurance policies and may mechanically deal with widespread requests like IT setup or advantages enrollment.
Resolution overview
This resolution makes use of a customized chat agent in Fast for worker onboarding. With out an agent, HR would possibly change between wikis, SharePoint, ticketing, chat, and e-mail to coordinate every step. With Fast, the agent presents the newest guidelines from the HR area, solutions with accepted language, opens requests via actions, notifies stakeholders, and factors the worker to the following step. Confirmations and standing stay within the HR instruments, and the agent reads or updates them via actions or flows. The next diagram illustrates the answer structure.
Implementing the answer consists of the next high-level steps:
- Create the chat agent in Fast.
- Connect the HR area and hyperlink data sources.
- Add actions.
- Take a look at with actual questions and duties, then share with workers.
Fast supplies two varieties of chat brokers that facilitate this onboarding resolution: the system chat agent (“My assistant”) and customized chat brokers. The system chat agent (“My assistant”) – “My assistant” seems on the Amazon Fast console by default and helps customers ask questions and full duties utilizing assets they’re allowed to entry. Customers can work together with the system agent in a number of methods:
- Ask common questions utilizing the agent’s built-in data by selecting Basic data.
- Add their very own recordsdata instantly in chat (as much as 20 recordsdata per dialog) for evaluation and questions.
- Management the dialog scope by selecting from three modes: All information & apps (searches throughout all accessible assets), Basic data (makes use of solely built-in data), or Particular information & apps (targets specific areas, dashboards, matters, data bases, or actions). For instance, a person would possibly add their worker handbook and ask, “What’s our distant work coverage?” or choose the HR area and ask, “How do I enroll within the medical health insurance plan?” The system agent is offered instantly with no configuration required and adapts its responses primarily based on the chosen scope and out there assets.
Customized brokers provide help to construct specialised assistants for your small business wants. You configure habits (function, tone, response format); connect areas with dashboards, matters, and data bases for grounded solutions; and hyperlink motion connectors so the agent can carry out duties in instruments like Jira, Slack, ServiceNow, Salesforce, Outlook, or Groups. You possibly can share customized brokers with particular customers or teams. Customized brokers supply the next capabilities:
- Use case-specific responses – Outline the agent’s persona and response type tailor-made to particular enterprise workflows and necessities.
- Steerage via reference paperwork – Add particular paperwork that function response templates for constant messaging and course of guides for following particular steps.
- Complete information integration – Hyperlink areas to the agent to offer it entry to various kinds of searchable content material and data sources, together with dashboards for analytics, matters for structured datasets, data bases for exterior, unstructured doc repositories, and native recordsdata uploaded on to the area for added data. This helps the agent reply questions utilizing completely different related information inside the group’s permission construction.
- Automated actions – Add motion connectors so customers can create Jira tickets, ship Slack messages, replace Salesforce, or open ServiceNow requests instantly from chat.
- Collaboration – Take a look at, refine, and share brokers with teammates. Directors can management who can create and customise brokers via person subscriptions and customized permissions.
You need to use the system chat agent for common help throughout Fast, or create a customized agent tailor-made to a workflow equivalent to HR onboarding. In that case, you outline directions, connect the HR area or data base, and allow actions for requests and notifications.
Within the following sections, we stroll via the steps to implement this resolution utilizing two personas: the HR administrator who units up and shares the agent, and the worker who completes onboarding duties with the agent.
Stipulations
Earlier than you start, ensure you have accomplished the next steps:
- Create an AWS account. For extra data, see Create an AWS account.
- Affirm you’ve got entry to Fast.
- At the least one Amazon Fast Enterprise subscription to configure actions and create data bases. Customers who solely use the shared agent might be on the Amazon Fast Skilled subscription
- Go to Get began with Atlassian Cloud and create a free website, choosing each Confluence and Jira on the Free plan (as much as 10 customers).
- In Confluence, create an “HR Onboarding” area to retailer your HR content material.
- In Jira, create a easy HR onboarding challenge that the agent can use for entry or tools requests within the Add actions part.
- Obtain the ZIP file from the HR onboarding workshop supplies web page.
- From the HR paperwork folder within the ZIP file, add the next recordsdata into your HR Onboarding Confluence area:
employee_handbook.pdfleave_policy.pdfonboarding_checklist.pdfperformance_review_guidelines.pdfpublic_holidays.csv(non-obligatory, used later for reporting or analytics)
In case your group already makes use of a company Confluence website, you may not have permission to create areas or add pattern recordsdata except you request extra entry out of your Confluence administrator. To expertise the worth of Fast with out ready on admin modifications, use a separate Atlassian Cloud website to comply with this put up.
Implementation Steps
This process makes use of two personas: the HR administrator who units up and shares the agent, and the worker who completes onboarding duties with the agent.
HR administrator
The next sequence diagram reveals how the HR administrator creates, configures, and shares the HR onboarding agent in Fast.

Create chat agent
First, you create the chat agent itself, which turns into the only place the place new hires ask questions and get guided via onboarding:
- On the Fast console, select Chat brokers within the navigation pane, then select Create.
- Enter a easy pure language immediate describing what you need your agent to do (for instance, “Assist new workers with HR onboarding questions and tools requests”).
Fast will mechanically develop your immediate into an in depth persona and response directions and scan your out there assets to hyperlink related areas and motion connectors to the agent.
- Overview the generated agent configuration and refine as wanted, updating the preview to save lots of your variations inside the session.
- Select Launch chat agent if you end up happy.

Configure habits
Subsequent, you form how the agent ought to reply so its tone, scope, and guardrails match your HR insurance policies and HR model:
- Agent metadata – Replace the agent’s identify, description, welcome message, and starter prompts to assist customers uncover and use the chat agent correctly. These components function the primary impression and information customers on find out how to work together successfully along with your HR assistant.
- Agent directions – Overview and replace the mechanically generated persona directions, response format, tone, and size settings from the earlier step. The system-generated inputs present a stable basis, however you’ll be able to fine-tune to match your group’s particular HR communication type and necessities.
- Reference paperwork – Add particular steering paperwork that present the very best precedence directions for agent habits. These reference paperwork will likely be adopted as prescribed whereas you should utilize the instruction fields to supply high-level steering on habits and objectives.

Join HR data
Now you join your HR data sources so the agent solutions from accepted handbooks and insurance policies as an alternative of inventing its personal language:
- Create or select an current HR area that holds handbooks, insurance policies, and checklists. By configuring the agent’s data scope to focus particularly on HR-related content material, you be sure that responses keep inside applicable boundaries and don’t entry unrelated organizational information.
- Select Add recordsdata to add recordsdata to the area, together with:
- Worker handbooks and coverage paperwork
- Advantages data and FAQ paperwork
- Coaching supplies and guides
- Hyperlink data sources equivalent to SharePoint or a wiki.
- Hyperlink the configured area to your agent so it will possibly entry this accepted searchable content material for grounded responses.

Add actions
After the agent can reply questions, you add actions so it will possibly additionally set off work in your HR instruments, equivalent to tickets, requests, and notifications:
- Open the Actions card and select Hyperlink actions.
- Choose from out there motion connectors that you’ve already configured. For the HR onboarding use case, this might embody instruments equivalent to Jira (to create and replace tickets), ServiceNow (to handle incidents), or Microsoft Outlook (to ship emails).
Solely motion connectors configured with the required OAuth particulars might be linked to the agent, so end-users can authenticate individually throughout their chat. Replace your reference paperwork and persona directions to specify when to invoke particular motion connectors. For instance: “When an worker requests tools, use the ServiceNow connector to create a {hardware} request ticket,” or “For entry requests, create a Jira ticket within the IT-Entry challenge with precedence set to ‘Regular.’”

Customise, check, and share
Lastly, customise the agent with a welcome message and prompt prompts. You possibly can check the agent with practical situations, tune the expertise, and share it with a pilot group so HR can validate the workflow earlier than broad rollout. Take a look at with actual questions and duties utilizing the preview chat.
Once you’re prepared, launch the agent, and will probably be out there in your private library for personal use. To share with others, select Share and add customers and person teams as viewers to make use of the agent. It’s also possible to choose different customers out of your crew to be homeowners to edit and check the agent together with you. HR managers can share the customized agent with new workers through the use of the sharing choices within the navigation pane to grant entry to particular crew members or teams.

Worker
The next sequence diagram reveals how an worker makes use of the onboarding agent to finish required duties and monitor their Day 1 progress in a single place.

Use the onboarding agent
After the agent is revealed and shared with workers as viewers, they will open it from the hyperlink HR supplies (for instance, of their Day 1 e-mail or HR portal) or from the chat brokers record in Fast, after which use it as follows:
- The worker opens the shared HR onboarding agent from the hyperlink or from the chat brokers record and begins a brand new Day 1 dialog.
- The agent reveals the newest onboarding guidelines from the HR Onboarding area and supplies hyperlinks to required types, coaching, and inner pages so the worker can transfer via the steps so as.
- The worker asks coverage or advantages questions in plain language, and the agent solutions utilizing content material from the HR Onboarding area and related HR data sources so responses match HR-approved language.
- On this setup, when the worker requests tools or software entry, the agent makes use of a Jira motion connector to create a difficulty within the HR onboarding challenge and returns the problem key and hyperlink so you’ll be able to see the request finish to finish with out touching manufacturing HR methods.
- For delicate steps equivalent to I-9 verification, tax types, or direct deposit, the agent directs the worker to the suitable HR system or safe portal as an alternative of gathering paperwork in chat so delicate information stays in the fitting place.

As an worker, the expertise is straightforward: they open a single chat, see their Day 1 guidelines, ask questions in pure language, and let the agent open requests and level them to the fitting methods. As an alternative of juggling emails, portals, and tickets, onboarding appears like a guided dialog the place every subsequent step is obvious.
You’ve gotten now arrange the HR Onboarding Confluence area with pattern HR paperwork, created a customized onboarding agent in Fast, configured its habits, related HR data, and added Jira actions for requests. You need to use this setup as a proof of idea with a small group of latest hires or HR companions, then prolong it by including extra content material, extra actions, or new areas for different HR workflows equivalent to efficiency critiques or coverage updates.
Guardrails and security
Fast contains built-in security and content material controls for chat brokers, so you’ll be able to comply with together with this put up utilizing the default settings in your account. If you wish to experiment with coverage controls as a part of this proof of idea, you may also add a small record of blocked phrases or phrases so the agent avoids particular phrases in HR responses (for instance, casual slang or discouraged wording). Blocked phrases are configured on the Fast console and utilized throughout brokers in your account. For step-by-step directions and extra safety choices equivalent to entry management and encryption, see the Amazon Fast Consumer Information.
Fast tiers
Fast presents two person subscriptions: Skilled and Enterprise. Skilled helps on a regular basis use of chat brokers and areas, operating Amazon Fast Flows and Amazon Fast Analysis, and viewing Amazon Fast Sight dashboards, with the flexibility to create and share customized brokers and areas. Enterprise contains all the pieces in Skilled plus superior authoring options equivalent to configuring actions, creating data bases, constructing automations in Amazon Fast Automate, and authoring dashboards in Fast Sight, with bigger month-to-month utilization allowances. A 30‑day free trial is offered for as much as 25 customers per account. For particulars, seek advice from Amazon Fast pricing.
Conclusion
This put up confirmed find out how to construct an HR onboarding chat agent in Fast, connect HR content material, add actions and non-obligatory flows, and share it with workers. Begin with a pilot that covers your most frequent questions and two or three requests, assessment utilization, and refine the agent’s directions and content material. For subsequent steps, develop the HR area, add extra actions as wanted, and assessment the Fast documentation for superior configuration. Past onboarding, HR groups can discover constructing brokers for worker self-service, efficiency administration, expertise acquisition, studying and growth, analytics, and off-boarding processes to rework their whole HR operations.
Prepared to rework your office productiveness? Get began with Fast, discover pricing choices that suit your wants. Click on right here to start constructing your individual HR agent, discover our official documentation for detailed implementation steering, or contact your AWS account crew to debate how Fast can remodel your group’s strategy to data-driven decision-making.
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