Operating brokers with Amazon Bedrock AgentCore

martinheller@Mac customer-support-agent-with-agentcore % uv run agentcore invoke '{"immediate": "Who am I?"}'
Utilizing bearer token for OAuth authentication
Utilizing JWT authentication
I will search for your account data utilizing your electronic mail handle.Hiya! You might be **John Doe** (Buyer ID: CUST-001). Your account is registered with the e-mail john@instance.com, and you've got been a member since June 1, 2023. How can I assist you at the moment?
╭──────────────────────────────────────────────────────── supportAgentDemo_Agent ────────────────────────────────────────────────────────╮
│ Session: 74d74b58-aa7d-4b8b-9515-e0931743ce1d                                                                                          │
│ ARN: arn:aws:bedrock-agentcore:us-east-2:577405208411:runtime/supportAgentDemo_Agent-U90VrdH6Rf                                        │
│ Logs: aws logs tail /aws/bedrock-agentcore/runtimes/supportAgentDemo_Agent-U90VrdH6Rf-DEFAULT --log-stream-name-prefix                 │
│ "2026/03/02/[runtime-logs]" --follow                                                                                                   │
│       aws logs tail /aws/bedrock-agentcore/runtimes/supportAgentDemo_Agent-U90VrdH6Rf-DEFAULT --log-stream-name-prefix                 │
│ "2026/03/02/[runtime-logs]" --since 1h                                                                                                 │
│ GenAI Dashboard: https://console.aws.amazon.com/cloudwatch/dwelling?area=us-east-2#gen-ai-observability/agent-core                       │
╰────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────╯

That truly went via the Claude mannequin. Should you get an error at this level, you may not have Anthropic permission or any Bedrock Claude quota. Asking for a quota is a matter of filling out an AWS kind and ready a few days. The following question, for an order listing, additionally goes via the mannequin.

martinheller@Mac customer-support-agent-with-agentcore % uv run agentcore invoke '{"immediate": "Present me my current orders"}'
Utilizing bearer token for OAuth authentication
Utilizing JWT authentication
I will search for your current orders for you.Now let me get the complete particulars for every of those orders to point out you what gadgets had been in them.Listed below are your current orders:

**1. Order ORD-12430** - Ordered Feb 5, 2025 | Delivered Feb 10, 2025
   - 4K Monitor (1x) - $399.00
   - **Whole: $399.00** | Standing: ✓ Delivered

**2. Order ORD-12420** - Ordered Feb 1, 2025 | Delivered Feb 4, 2025
   - Cellphone Case (1x) - $29.99
   - **Whole: $29.99** | Standing: ✓ Delivered

**3. Order ORD-12410** - Ordered Jan 25, 2025 | Delivered Jan 29, 2025
   - Mechanical Keyboard (1x) - $149.99
   - **Whole: $149.99** | Standing: ✓ Delivered

**4. Order ORD-12400** - Ordered Jan 20, 2025 | Delivered Jan 23, 2025
   - USB-C Charging Cable (2x) - $12.99 every
   - **Whole: $25.98** | Standing: ✓ Delivered

**5. Order ORD-12345** - Ordered Jan 15, 2025 | Delivered Jan 20, 2025
   - Wi-fi Headphones (1x) - $79.99
   - **Whole: $79.99** | Standing: ✓ Delivered

**6. Order ORD-12300** - Ordered Jan 2, 2025 | Delivered Jan 8, 2025
   - Operating Footwear (1x) - $249.00
   - **Whole: $249.00** | Standing: ✓ Delivered

Your entire current orders have been delivered efficiently! Is there something particular you'd wish to learn about any of those orders?
╭──────────────────────────────────────────────────────── supportAgentDemo_Agent ────────────────────────────────────────────────────────╮
│ Session: 74d74b58-aa7d-4b8b-9515-e0931743ce1d                                                                                          │
│ ARN: arn:aws:bedrock-agentcore:us-east-2:577405208411:runtime/supportAgentDemo_Agent-U90VrdH6Rf                                        │
│ Logs: aws logs tail /aws/bedrock-agentcore/runtimes/supportAgentDemo_Agent-U90VrdH6Rf-DEFAULT --log-stream-name-prefix                 │
│ "2026/03/02/[runtime-logs]" --follow                                                                                                   │
│       aws logs tail /aws/bedrock-agentcore/runtimes/supportAgentDemo_Agent-U90VrdH6Rf-DEFAULT --log-stream-name-prefix                 │
│ "2026/03/02/[runtime-logs]" --since 1h                                                                                                 │
│ GenAI Dashboard: https://console.aws.amazon.com/cloudwatch/dwelling?area=us-east-2#gen-ai-observability/agent-core                       │
╰────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────╯

The following question demonstrates that we are able to ask the shopper help agent for refund. This can be a small merchandise, so it’s presupposed to undergo with out a problem.

martinheller@Mac customer-support-agent-with-agentcore % uv run agentcore invoke '{"immediate": "I would like a refund for order ORD-12420. The telephone case was broken."}'
Utilizing bearer token for OAuth authentication
Utilizing JWT authentication
I will course of a refund to your broken telephone case from order ORD-12420.Good! Your refund has been processed efficiently.

**Refund Particulars:**
- Refund ID: REF-DC32B
- Order: ORD-12420 (Cellphone Case)
- Quantity: $29.99
- Cause: Broken merchandise
- Standing: Processed

It's best to obtain the refund in your unique fee methodology inside **3-5 enterprise days**.

I am sorry to listen to the telephone case arrived broken. Is there anything I might help you with at the moment?
╭──────────────────────────────────────────────────────── supportAgentDemo_Agent ────────────────────────────────────────────────────────╮
│ Session: 74d74b58-aa7d-4b8b-9515-e0931743ce1d                                                                                          │
│ ARN: arn:aws:bedrock-agentcore:us-east-2:577405208411:runtime/supportAgentDemo_Agent-U90VrdH6Rf                                        │
│ Logs: aws logs tail /aws/bedrock-agentcore/runtimes/supportAgentDemo_Agent-U90VrdH6Rf-DEFAULT --log-stream-name-prefix                 │
│ "2026/03/02/[runtime-logs]" --follow                                                                                                   │
│       aws logs tail /aws/bedrock-agentcore/runtimes/supportAgentDemo_Agent-U90VrdH6Rf-DEFAULT --log-stream-name-prefix                 │
│ "2026/03/02/[runtime-logs]" --since 1h                                                                                                 │
│ GenAI Dashboard: https://console.aws.amazon.com/cloudwatch/dwelling?area=us-east-2#gen-ai-observability/agent-core                       │
╰────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────╯

This subsequent refund request actually must be rejected or bumped as much as a human buyer help agent for approval.