Though onboarding illustrates the problem clearly, the identical sample seems in credit score adjudication, claims processing and dispute administration. As adaptive alerts enter these workflows, the architectural query shifts from including branches to deciding the place contextual judgment ought to reside. For my part, what’s lacking is just not one other conditional path however a special runtime mannequin — one which interprets context and determines the following applicable motion inside outlined limits. This architectural layer, which I seek advice from because the Agent Tier, separates contextual reasoning from deterministic execution.
Introducing the agent tier: Separating execution from contextual judgment
In lots of enterprises, orchestration logic doesn’t reside in a proper workflow platform. It’s embedded in SPA functions, applied in APIs, supported by rule engines and coordinated via service calls throughout techniques. Consumer journeys are assembled via API calls in predefined sequences, with eligibility or routing circumstances evaluated at particular checkpoints.
This method works properly for repeatable, well-understood paths. When inputs are full, danger alerts are low and no exception dealing with is required, the clear path could be executed deterministically. State transitions are recognized upfront. Service calls observe predictable patterns. Human duties are invoked at predefined factors.
